Returns & Refunds

Returns

We accept returns sent back to our head office within 14 days of receiving your order.

For a return to be eligible for a refund, your item must be unused, unworn, unwashed, undamaged, with the original tags and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you are not sure on how to return an item please contact shop@dewarworld.com and we will do our best to assist you with the process.

 

Refunds

​Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a minimum of 7 business days.

 

Exchanges

​Items that were delivered to you in a damaged state will be exchanged to you immediately, free of charge.

​Items under the same price may be exchanged with additional shipping costs.

To exchange a size or color please send us an e-mail at: shop@dewarworld.com